In the event that goods supplied by MELL are Faulty please contact our customer services team who will advise you further on the actions needed to resolve the problem.
In general our policy is as follows:
If product is felt to be faulty we will accept the goods back for examination. If on investigation the product proves not to be faulty or to have been damaged due to incorrect use or treatment, the goods will be returned to you and a charge for the return carriage will be passed on to yourselves. Should examination show the product to be faulty due to a failure in design or manufacture during the warranty period a replacement product will be supplied.
Please note:
MELL are unable to accept unsolicited returns.
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